Last Updated: June 29, 2025

At Noor Chemist (“we,” “us,” or “our”), your privacy is paramount. This policy outlines how we collect, use, protect, and disclose personal information through our website https://noorchemist.pk and related services. By using our site, you consent to the practices described below.

1. Information We Collect

We collect data essential for providing pharmaceutical services and fulfilling orders:

  • Personal Identifiers: Name, contact details (email, phone), shipping/billing address.
  • Health-Related Data: Prescription details, product preferences, and health queries (voluntarily provided by you).
  • Transaction Records: Order history, payment details (processed securely via third-party gateways; we do not store card numbers).
  • Technical Data: IP address, browser type, device information, and cookies for site functionality.

2. How We Use Your Information

Your data enables us to:

  • Process and ship compounded medications.
  • Verify prescriptions and ensure regulatory compliance.
  • Respond to inquiries and provide customer support.
  • Improve website experience and product offerings.
  • Send order updates (with your consent).
    We never sell your data or use it for unrelated marketing.

3. Data Sharing & Disclosure

We disclose information only when necessary:

  • Courier Partners (Leopards/TCS): Shipping details for delivery.
  • Regulatory Authorities: As required by law (e.g., AJ&K Drug Sale License 501/DHO/2020 compliance).
  • Healthcare Professionals: To validate prescriptions.
  • Service Providers: Payment processors (e.g., Stripe, JazzCash) and IT security partners under strict confidentiality agreements.

4. Data Security

We employ rigorous safeguards:

  • Encryption: SSL/TLS for data transmission.
  • Access Controls: Staff training and limited data access.
  • Storage: Secure servers with regular audits.
  • Retention: Data is kept only as long as legally required (typically 5 years for pharmacy records).

5. Your Rights

You may:

  • Access, correct, or delete your personal data.
  • Opt out of non-essential communications.
  • Withdraw consent for data processing (contact info@noorchemist.pk).
  • Request data portability (where applicable).

6. Cookies & Tracking

We use essential cookies for:

  • Site functionality (e.g., cart retention).
  • Analytics (anonymous traffic monitoring via tools like Google Analytics).
    You may disable non-essential cookies via browser settings.

Our site may link to external services (e.g., payment gateways). We are not responsible for their privacy practices.

8. Policy Updates

Changes will be posted here with a revised “Last Updated” date. Material changes will be notified via email or site banners.

9. Contact Us

For privacy concerns, requests, or questions: